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Privacy Policy

LEGAL DISCLAIMER
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Last updated: October, 2024


This Privacy Policy explains how Soul Fractals an unincorporated Private Members Association (“Soul Fractals”, “we” or “us”) collects, uses, and discloses information about you when you access or use our websites, mobile application, and other online products and services (collectively, the “Services”), and when you contact our customer service team, engage with us on social media, or otherwise interact with us.


We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@projectcohesion.org.
 

COLLECTION OF INFORMATION
 

Information You Provide to Us


We collect information when you register for an account, participate in interactive features (like submit a meditation rating), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, goals, previous meditation experience, street address, payment method information, feedback and survey responses, and other information about you included within your messages to us. Some users also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistent with the purpose for which it was provided.


Other Information About Your Use of the Services


When you use our Services, we collect the following information about you:

  • Usage Information: Whenever you use our Services, we collect usage information, such as the sessions you use, videos you view or music you listen to, what screens or features you access, and other similar types of usage information.

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.

  • Log Information: We collect standard log files when you use our Services, which include the type of web browser you use, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.

  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier and region).

  • Information we Generate: We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We also use your first name to make an educated guess about your gender and use information about your activity to help determine the likelihood of you continuing to use our Services in the future (which we hope will be the case!).

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Information We Collect from Other Sources

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We also obtain information about you from other sources. Additionally, if you create or log into your account through a social media service account, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorisation procedures set by that social media service.


USE OF INFORMATION


We use the information we collect to:

  • Provide, maintain and improve our Services, and develop new products and service;

  • Process transactions and fulfil orders;

  • Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;

  • Communicate with you about products, services, and events offered by Soul Fractals and others, request feedback, and send news, gifts or other information we think will be of interest to you;

  • Monitor and analyse trends, usage, and activities in connection with our Services;

  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Soul Fractals and others. If you feel your transaction was declined in error, please contact us for assistance at info@soulfractals.org;

  • Comply with the law, such as by processing transactional records for tax filings;

  • Personalise your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behaviour; and

  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.


SHARING OF INFORMATION


We share information about you as follows and as otherwise described in this Privacy Policy:

  • With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors and other service providers;

  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;

  • If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Soul Fractals or others;

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

  • Between and among Soul Fractals and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and

  • With your consent or at your direction. For instance, you may choose to share actions you take on our Services with third-party social media services via the integrated tools we provide via our Services.

  • We also share aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties. For example, we sometimes share aggregate information with research organisations to help facilitate their research.


ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS


We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Soul Fractals and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioural advertising purposes, please visit www.aboutads.info/choices. If you are in the EU, please visit www.youronlinechoices.eu/. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalisation” on Android) that allows you to opt out of having certain information collected through apps used for behavioural advertising purposes.
 

YOUR CHOICES


Account Information


When we process your personal data we will only do so in the following situations:

  • As necessary to perform our responsibilities under our contract with you (like processing payments and providing the products or services you have requested);

  • When we have a legitimate interest in processing your personal data, including to communicate with you about changes to our Services, to help secure and improve our Services (including to prevent fraud) and to analyse the use of our Services;

  • As necessary to comply with our legal obligations; and

  • When we have your consent to do so.

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Data Retention


We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.


Data Subject Requests


Subject to certain limits and conditions provided under law, you have the following rights:

  • You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or made available in a portable form.

  • You also have the right to object to certain processing (like receiving direct marketing), or request that we restrict processing in certain circumstances (like to retain but not further process pending resolution of a claim).

  • When we ask for your consent, you may withdraw that consent at any time.

  • You have the right to file a complaint regarding our data protection practices with a supervisory authority. Please see this directory for contact details: https://edpb.europa.eu/about-edpb/board/members_en. If you are in Switzerland, please visit this FDPIC site for contact details: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

If you would like to exercise any of these rights and can’t do so directly via the Services or your device, you may contact us as indicated below.
 

CONTACT US
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If you have any questions about this Privacy Policy, please contact us at

info@soulfractals.com.

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